Location: Swords, Co. Dublin, Remote or Hybrid
Job Title: Technical Support Agent
Company Overview
SmartHost is a leading provider in Ireland for web hosting, domain name registration, SSL, and WordPress support. We are dedicated to delivering top-notch services and solutions to both individual users and businesses. Our commitment to quality, combined with our technical expertise, makes us a preferred choice in Ireland.
Job Description – Technical Support Agent
As a Technical Support Agent at SmartHost, you will be an integral part of our customer experience team. Your role will be to provide technical assistance and support to our web hosting, domain registration, and WordPress Care Plan customers. You will be addressing customer enquiries, resolving technical issues, and ensuring a smooth and satisfactory experience for our clients.
Key Responsibilities
- Provide first-level contact and convey resolutions to customer issues.
- Troubleshoot and resolve technical issues related to web hosting, domain registration, and SSL certificates.
- Guide customers through WordPress setup, customisation, and troubleshooting.
- Maintain a high level of customer satisfaction through professional communication.
- Keep accurate records of interactions, troubleshooting, and actions taken.
- Escalate unresolved issues to the appropriate internal teams.
- Collaborate with team members to improve overall customer service and satisfaction.
Qualifications / Experience
- A relevant degree or proven experience in a technical support role.
- Strong understanding of web hosting, domain services, SSL certificates, and WordPress.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Familiarity with customer service software, databases, and tools.
- Patience and a customer-centric approach to handling inquiries and issues.
Why Join Us
At SmartHost, you will be part of a dynamic team that values innovation, quality service, and professional growth. We offer a supportive work environment where your contributions are recognised and rewarded. Join us in our mission to provide exceptional hosting solutions and WordPress support to our clients.
Application Process – Technical Support Agent
Interested candidates are invited to submit their resume and a cover letter explaining why they are the best fit for this role. Please include any relevant certifications or experience.
Don’t miss this opportunity to advance your career in a thriving and supportive environment. Apply now to become a part of the SmartHost team, where your technical skills will be valued and nurtured. Together, let’s shape the future of web hosting and WordPress services in Ireland.
