SmartHost Web Services Limited (“SmartHost”), accessible at www.smarthost.ie, is committed to protecting the privacy of our visitors, customers, and users. SmartHost Web Services Limited, registered in Ireland, acts as the Data Controller for the personal data collected via this website and our services. This Privacy Policy outlines the types of information we collect, how we use it, our lawful bases for processing, how long we retain it, and how we secure it in accordance with industry best practices, applicable legislation, and our comprehensive Information Security Management System (ISMS).
By continuing to use our website, you acknowledge that you’ve read and understood this Privacy Policy.
We collect personal data in the following ways:
We process your personal data to:
Under the General Data Protection Regulation (GDPR), we process your personal data based on one or more of the following legal grounds:
We use server log files to help diagnose problems, monitor site usage trends, and maintain security. The information collected includes IP addresses, browser types, timestamps, and referring pages. While this data isn’t used to directly personally identify individuals, it can, in conjunction with other information, be linked to an individual. It primarily contributes to our overall security monitoring, troubleshooting, and operational analysis.
Cookies are small data files stored in your browser. We use them to:
You can manage or disable cookies in your browser settings. For more detailed information on how we use cookies, please see our dedicated Cookie Policy.
SmartHost implements robust technical and organisational measures, including those aligned with our Information Security Management System (ISMS), to ensure the security and confidentiality of your personal data. We continuously review and update our security practices to protect against unauthorized access, alteration, disclosure, or destruction, in line with industry best practices.
We retain personal data for as long as necessary to:
Account-related data, for example, may be retained for up to 7 years for financial record-keeping as required by Irish company and tax law. We maintain a data retention schedule to ensure data isn’t held longer than necessary. All records containing personal data are protected throughout their lifecycle, from collection to secure deletion or anonymisation, against unauthorised access, modification, loss, or destruction, in line with our ISMS. Data no longer needed is securely deleted or anonymised through appropriate methods.
SmartHost Web Services Limited is based in Ireland, a member state of the European Union. We ensure that all personal data collected from you is processed and stored within the European Economic Area (EEA), upholding the highest standards of data protection as required by the General Data Protection Regulation (GDPR).
You have the following rights under the General Data Protection Regulation (GDPR):
To exercise your rights, please contact us using the details below. We maintain records of all requests and our responses. We’ll respond to your request without undue delay and in any event within one calendar month of receipt. In complex cases or if we receive a high volume of requests, we may extend this period by a further two months, but we’ll inform you of any such extension within one month of receipt of your request, together with the reasons for the delay.
Our services are not directed at children under 16. We don’t knowingly collect personal data from anyone under this age. If we become aware that such data has been collected, we’ll delete it promptly.
SmartHost doesn’t intentionally collect or process any ‘special categories of personal data’ as defined by GDPR (e.g., data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health data, or data concerning a person’s sexual orientation) unless you explicitly provide it for a specific service where such processing is necessary and lawful, or if required by law.
We don’t use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you, as defined by GDPR Article 22.
This policy doesn’t cover external websites or services linked from our site. We encourage you to read the privacy policies of those third parties.
In the unlikely event of a personal data breach impacting the confidentiality, integrity, or availability of your personal data, SmartHost is committed to assessing and addressing it promptly. Where the breach is likely to result in a high risk to your rights and freedoms, we’ll notify you and the Data Protection Commission (DPC) without undue delay, in accordance with our obligations under the GDPR.
In the event that SmartHost Web Services Limited is involved in a merger, acquisition, asset sale, or other business transaction, your personal data may be transferred as part of the transaction. In such cases, we’ll provide you with reasonable notice before your personal data is transferred and becomes subject to a different Privacy Policy. We’ll ensure that appropriate safeguards, consistent with our obligations under GDPR, are in place to protect your personal data during and after such a transfer.
We may update this Privacy Policy to reflect changes in law, our business practices, or data processing activities. Updates will be posted on this page with an updated ‘Effective Date’. We’ll also notify you of any significant changes where required by law.
We regularly review and update our Privacy Policy to ensure continued compliance with legal and regulatory requirements and to reflect changes in our data processing practices. We encourage users to review this policy periodically.
Our Information Security Management System (ISMS), which includes our privacy controls, is subject to regular internal and external reviews to ensure its continued suitability, adequacy, and effectiveness as we work towards ISO 27001 certification. Furthermore, compliance with our internal information security policies and standards, including those related to privacy, is regularly reviewed by relevant management. SmartHost maintains a documented process for identifying, reviewing, and ensuring compliance with all applicable legal, statutory, regulatory, and contractual requirements related to information security and privacy.
If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:
SmartHost Web Services Limited
Email: support@smarthost.ie
Phone: +353 (0)1 901 9700
Website: www.smarthost.ie
Data Protection Officer (DPO) / Data Protection Contact For any data protection queries, including exercising your rights, please contact our Data Protection Contact at: Email: management@smarthost.ie
Effective Date: May 23, 2025 This Privacy Policy reflects our current data protection practices and replaces all previous versions.
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