SmartHost’s Information & Terms

These terms and conditions shall govern the relationship between us and you and shall prevail despite the existence of any printed or other conditions even if such conditions purport to take precedence. Please read them carefully.
  • General Terms & Conditions
  • One-Stop Shop Terms & Conditions
  • Privacy Policy
  • GDPR
  • Careers

Introduction

All customers (referred to as ‘you’ or ‘your’) of SmartHost (referred to as ‘we’ or ‘us’ or ‘our’) services, agree to comply with our Acceptable Use Policy to ensure every customer uses our services fairly and with due regard to the rights of other internet users and in conformity with network requirements and our environment. This Acceptable Use Policy is not exhaustive and we reserve the right to add, delete, or change this policy at any time without notice, effective upon posting to our website. This policy supersedes any other agreement with us, whether written, oral, by conduct, or otherwise.

Any complaints about a violation of this policy should be sent to abuse@smarthost.ie

Disclaimer

Our services are provided on an as-is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. We expressly disclaim any representation or warranty that our service will be error-free, secure, or uninterrupted. No oral advice or written information given by us or our representatives will create a warranty; nor may you rely on any such information or advice. Neither us, our partners, or our suppliers are liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

Ownership of Web site

The legal owner of your web site and account with us will be the individual or organisation on record as the owner. You will fully cooperate with us and abide by any security measures and procedures we put in place due to any dispute over ownership of a web site.

Our Services

Our services include, but are not limited to:

  • Any act of preparing, setting up, connecting, maintaining, terminating, or recreating any aspect of your account
  • Service provision, by us to you, related to web hosting and domain name registrations (including server usage and technical support), regardless of duration and whether paid for or not
  • Provision of space, internet connectivity, and electrical power
  • Any access or use related to our web site and control panels
  • Bespoke services provided at the request of you
  • Any other service mentioned in this policy

Privacy

We take the privacy of online communications and web sites very seriously. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, we urge you to assume that all online communications are insecure. We cannot take any responsibility for the security of information transmitted through our network and services.

Actions Taken by Us

Failing to meet or follow this policy could be grounds for account deactivation. We will be the sole arbiter as to what constitutes a violation of this policy. We reserve the right to remove any account without prior notice and to refuse service to anyone at any time.

When we become aware of an alleged violation, we will initiate an investigation. During the investigation, we may restrict account access in order to prevent further activity. Depending on the severity of the violation we may, at our sole discretion, restrict, suspend, or terminate a web hosting account and/or pursue other civil remedies. If such violation is a criminal offence, we will notify the appropriate law enforcement authorities. An unlisted activity may also be a violation of this policy if it is illegal, irresponsible, or constitutes disruptive use of the Internet. We do not issue credits for outages incurred through service disablement resulting from violations of this policy. Violators of the policy are responsible, without limitations, for the cost of labour to rectify any damage done to the operation of the network and business operations supported by the network and to maintain an open dialogue with us.

Indemnification

As a customer, you agree to protect, defend, hold harmless, and indemnify us, any third party entity related to us (including without limitation, third party vendors), and our executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and co-subsidiaries with the same parent company as us, from and against any and all liabilities, losses, costs, judgements, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting from use of our services.

Modifications to Services

We may discontinue, upgrade, replace, modify, or change, without limitation, any software, application, program, data, hardware, equipment, or components used to provide customers with our services. Certain changes to our services may affect the operation of your personalised applications and content. You are solely responsible, and we are not liable, for any and all such personalised applications and content, except as expressly agreed in writing by us.

Waiver and Amendment

Any waiver, modification, or amendment of any provision of the policy or other agreement for our services, initiated by you, will be effective only if accepted in writing and signed by an authorised representative of SmartHost.

Child Pornography

The use of any of our services to store, post, display, transmit, advertise, or otherwise make available child pornography is prohibited. We are required by law and will immediately, notify law enforcement agencies when we become aware of the presence of child pornography on or being transmitted through our services.

Adult Content

Some types of adult content is allowed. For example, we permit adult shopping sites. However, pornographic images, pornographic videos, and pornographic websites are not allowed to be hosted on any of our services.

Illegal Use

Our servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is strictly prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorisation; material that is obscene, defamatory, constitutes an illegal threat or violates export control laws. Additionally, in purchasing our services, you certify that you and/or the organisation you represent in procuring services from us are not, nor have been designated, a suspected terrorist; is not owned or controlled by a ‘suspected terrorist’, and are not on, are not a member of, related to, associated with, or controlled by any organisations on the list contained in the Annex to Executive Order 13224 and all updates thereto.

We also do not permit any service that can be used to facilitate illegal use or activity, such as torrent, Warez, or other file sharing services.

System and Network Abuse, Viruses and Destructive Activities

Violations of system or network security are prohibited and may result in criminal and civil liability.

Use of our services or equipment for creating or sending viruses, worms, or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use our services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.

Examples of system or network security violations include, without limitation the following: unauthorised access to or use of data, systems, or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorisation of the owner of the system or network; interference with service to any user, host or network including, without limitation, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting

If your web site is found to be the cause of a problem that brings all, or part of our network down, you may be charged a fine up to  €500 and may be reported to An Garda if it is found or deemed to be of malicious intent.

Intellectual Property

You will not, without our express written consent, copy, reproduce, republish, or otherwise use any material, in whole or in part, that is located on our web site, and customers will not use any of our trademarks, service marks, copyrighted materials, or other intellectual property without our express written consent. Customers will not, in any way, misrepresent their relationship with us or attempt to pass themselves off as SmartHost.

Governing Law and Sever-ability

This policy and any other agreement for SmartHost services will be governed by and construed in accordance with the laws of the Republic of Ireland without reference to its conflicts of law principles. Any litigation or arbitration between you and us will take place in the Republic of Ireland, and you will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of this policy or other agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of this policy or the agreement will continue in full force and effect.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event, and under no theory of law or equity, will we (including without limitation, our executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, co-subsidiaries with the same parent company as us, affiliates, third-party providers, merchants, licensor’s, or the like) or anyone else involved in creating, producing or distributing our services, be liable for the loss of a domain name, or any business or personal loss, revenues decrease, expense increase, cost of substitute products and/or our services, and any other loss or damage whatsoever, or for any consequential, special, incidental, punitive or indirect damages of any kind arising out of any use of, or any inability to use, any of our services even if we have been advised of the possibility of such damages, our total cumulative liability, if any, to customer, or any third party, for any and all damages related to this polity or our services, including, without limitation, those from any negligence, and act or omission by us or our representatives, or under any other theory of law or equity, will be limited to, and will not exceed, the actual pound amount paid by the customer or the services which gave rise to such damages, losses and causes of actions during the 3 month period prior to the date the damage or loss occurred or the cause of action arose.

Independent Contractors

Nothing in this policy will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between us and you. Each individual relationship will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.

Affiliate Program

All Affiliate payments are made soon as you reach €100. You can not claim commission on your own sign-ups and orders.

Assignment

Customers may not assign or delegate their rights or obligations under this policy or other agreement for our services, either in whole or in part, without the prior written consent of SmartHost.

Termination for Bankruptcy or Insolvency

If you become insolvent or any bankruptcy petition is filed by the customer or any third party against the customer, we may immediately terminate the provision of our services to you without prior notice or penalty. Such customer consent to the grant of relief from any automatic stay of proceedings against us in such an event.

Free Domain Names

If your hosting plan came with a free domain name, then the domain names are fully registered to you the same way as it would be if the domain name was purchased by you. The domain name can not be transferred away from us for the first 12 months.

.IE domain name registration

By accepting our terms & conditions you are also accepting the terms & conditions specified by IEDR which can be found at https://www.weare.ie/registrant-terms-conditions-policy/

Customer Billing Policy

The following constitutes our Billing Policy and applies to all SmartHost customers.

Payments

All charges are shown in EUR. We accept Credit cards (VISA, MasterCard) and PayPal.

All payments are due on the Account Statement Date, which is defined by your chosen billing cycle and is usually the anniversary of the date to the account was activated.

If you provide us with your credit card information, you authorise us to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account or change your payment method.

You are responsible for directly updating, or notifying us, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date. Accounts that are seven (7) days past due will be automatically suspended.

All past due and unpaid balances may be subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees, invoices will be passed to a debt collection agency once they are 30 days overdue.

Billing Cycles (Terms)

The Billing Cycle begins on the Service Activation Date. You may elect to change your Billing Cycle at any time. The new Billing Cycle will only take effect at the time of the next renewal. Additional items are non-refundable.

Account Renewals

In order to ensure uninterrupted service to your website, all services will automatically renew at the end of their Billing Cycle. Renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Services are renewed for the same billing cycle as originally purchased. If you wish to cancel a service before its renewal, please refer to the Cancellations section below.

Money-Back Guarantee

Our thirty (30) day money-back guarantee is from your initial sign-up date on our Website Hosting and Reseller Hosting services. All other products such as Cloud Server VPS, Dedicated Servers, SSL Certificates, and Domain names are excluded and do not have a money-back guarantee.

All refunds are pro-rata. If a free domain name was included with your hosting service, then €20 will be withheld from the refund to cover our costs.

Cancellations

All Services will automatically renew until they are cancelled. In order to cancel a service, you must contact our Support Desk Team and our customer service representatives will assist you with the cancellation process. Cancellations must be submitted at least 7 days before the invoice due date, cancellations after this period will still be required to pay the invoice that is due.

Refunds

Refunds are given if your product has a 30 day money-back guarantee and you have given notice at least 48 hours prior to the end of the money-back period. Renewals can not be refunded, you must cancel your account to void your invoice at least 3 days before your renewal date.

PayPal subscriptions

It is the client’s responsibility to cancel any PayPal subscriptions if you no longer wish to make subscription payments to us. Overpayments or duplicate payments will not be refunded however they will be automatically added as credit to your account to use on all future invoices so the payment is not lost.

Statements

We do not post paper invoices or statements. Invoices are automatically emailed to your account email address and can be viewed along with any statements using our online portal system.

Hosting Plan Changes

Customers electing to change to a lower-priced hosting plan on the same platform will not be charged a downgrade fee. There is also no upgrade fee for upgrading to a higher-priced plan, however, you will be charged any difference between the set-up fee applicable to your new and former plans.

Billing/Price Changes

Our policies and prices are subject to change with full notice. Any price changes become effective in the next billing cycle, we will notify you via email of this price change prior to the cost being edited.

Credit Card Disputes/Chargebacks

We have a zero-tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension, and account termination at our discretion. A €25.00 chargeback fee will be assessed for each credit card chargeback received by us.

Acceptable Use Policy: For All Customers)

This policy applies to all SmartHost Web Services Ltd customers and is not product-specific. When you sign up for any of our services, you agree to the following:

Your Responsibility

You are required to use our network responsibly and with respect for our other clients. We reserve the right to suspend and/or cancel your service if you use our network in such a way that adversely affects other customers.

While we may monitor services electronically to determine that systems are operating correctly, as a general practice, we do not monitor your communications or activities to determine if they are in compliance with the policy.

However, when we are notified of a violation of this policy, we will take action to stop or correct the violation, including, but not limited to, denying access to our services and equipment. In addition, we may take action against you or one of your clients depending on the type of violation.

If you resell and offer Internet services, you will cooperate with us in any corrective or preventive action deemed necessary. Failure to cooperate is a violation of this policy and we reserve the right to take action which may also affect your other customers or web sites.

Non-SmartHost Products

Any mention of non-SmartHost products by us, our employees, or any third party entity related to us is for information purposes only and does not constitute an endorsement or recommendation. SmartHost disclaims any and all liabilities for any representation or warranty made by the vendors of such non-SmartHost products or services.

Third-Party Licenses

We make a reasonable effort to provide you with technologies, developments, and innovations (collectively ‘Technologies’), part of which may be licensed, or co-branded, from or by third-party entities. However, SmartHost make NO warranty of any kind, either express or implied, regarding the quality, accuracy, reliability, validity, or continued existence of any or all aspects of such Technologies. Moreover, we specifically disclaim all warranties of merchantability and fitness for a particular purpose for such Technologies. Furthermore, no customer will hold us liable in any way for the revocation of any license, which has been licensed to SmartHost. The use of the Technologies obtained from or through us, or any other referred third party, whether directly or indirectly, is at the sole risk of you the customer.

Acceptable Use Policy: Website Hosting/Reseller Hosting

All Website Hosting and Reseller Hosting is in a shared hosting environment, meaning multiple customers shared servers and services. This is standard for all Website Hosting and Reseller Hosting providers.

Fair Usage

Website Hosting plans that come with unlimited bandwidth may be asked to upgrade to an alternative solution or plan if your website is deemed to have too much traffic which impacts other users.

Accepting Payments on your Website

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle cardholder information for debit, credit, or other payment cards. Our Website Hosting and Reseller Hosting service does not comply with PCI DSS due to the nature of a shared hosting environment (many users and websites sharing resources).

You are not permitted to store and manage card details on Website Hosting and Reseller Hosting. Any website found storing card details will be suspended.

Please note that we recommend using third-party payment processing gateways (for example PayPal, Worldpay, or google checkout) as payments are handled and stored by each third-party merchant respectively.

Cost of Hosting

All Reseller Hosting customers are not permitted to sell free hosting plans to their customers. We do not allow free hosting to be hosted on our servers. Anyone found doing this will be asked to remove the facility or be suspended from our Website Reseller services.

You are permitted to provide hosting without charge as part of a different paid or managed service, such as web design. This is not deemed as providing a free account.

Server Resources

Any website that is deemed to be using a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay for additional resources (depending on which resource is required), reduce the resources used to an acceptable level or upgrade to a Virtual Private Server. We will be the sole arbiter of what is considered to be a high server usage level. Any Website Hosting, Reseller Hosting (and individual clients) account deemed to be adversely affecting server performance or network integrity will be suspended without prior notice.

CGI Scripts

Any scripts that pose a potential security risk or are deemed to be adversely affecting server performance or network integrity will be shut down or will be automatically removed without prior notice. We also do not permit CGI script sharing with websites not hosted by us.

Chat Rooms

We do not allow Chat Rooms to the installed on Website Hosting and Reseller Hosting platforms as they tend to require significant system resources which could have an adverse effect  other customers.

IRC

We do not allow IRC or IRC bots to be operated on Web Hosting and Reseller Hosting accounts.

Background Running Jobs and Cron Jobs

We may allow ad-hoc programs to run in the background. These programs will be considered on an individual basis and acceptance is not guaranteed. However, most of our control panels allow scheduled tasks or cron jobs to be created.

Server Time zone

All our servers time zones are set to Irish time.

Databases

We reserve the the right to suspend or remove any databases that cause issues and downtime on any of our servers. Large and busy databases that require a lot of user connections should be hosted on a dedicated or VPS machine. Any database over 2GB in size would be considered as over usage, and not designed for shared hosting.

If your web site is not closing database connections and your web site causes sleeping connections eventually causing high usage to our database server, then your database will be suspended. A €40.00 administration fee may apply to unsuspend any database from our server, however, this is only charged if your database caused a service outage to other clients.

Disk Usage

Disk usage included with Website Hosting and Reseller Hosting plans includes disk space for databases and email.

Shared hosting accounts including reseller hosting that go over disk space usage will be billed at the end of each month at €5.00 per 1GB disk space used.

Virus’s Uploaded to Websites

If your website contains a virus or a virus has been uploaded by the website owner or if the website is hacked in any way, our system will automatically attempt to clean the virus, if this does not happen our system will then attempt to delete the virus. If the virus can not be deleted and several viruses are uploaded your domain name will be suspended from our hosting. You may be charged an administration fee of €10.00 to have the domain name re-enabled.

Backup of Data

We provide 100% backups of all Website Hosting and Reseller Hosting websites, databases & email, and provide access to these backups purely as a courtesy to our customers.  We always recommend you regularly make your own backups and always make a backup before you upgrade or change your website, meaning you can then recover to a specific point in time from your own backups. Restores from our nightly backups can be made either directly through your control panel or via a support request. Please note that backups from our vault are stored for up to 7 days only.  We offer no guarantees or warranties that any or all backup will be available or working.

Acceptable Use Policy: Email Services

As part of Website Hosting and Reseller Hosting, we offer all clients a mail server and related mail services. The mail server is shared with other Websites and Reseller Hosting customers.

Mail Limits

The maximum number of emails that can be sent out in any given hour is limited depending on the hosting package you have selected. Each email sent must have 50 or fewer recipients (cc or bcc).

For Website hosting and Reseller Hosting customers, an email folder auto-clean system is set-up for all emails managed through IMAP or webmail (email stored on our servers).

  • Inbox will clean any emails over 1 year old
  • Deleted Items will clean any emails over 1 year old
  • Sent Items will clean any emails over 1 year old
  • Junk Mail will clean any emails over 30 days old.

The above default settings can be changed or disabled via webmail on the auto-clean settings.

Spamming

Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to our customers.

The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted by us, and selling or distributing software (on a web site residing on one of our servers) that facilitates spamming.

Violators may be fined at the rate of €5 per deliberate spam email sent and will face immediate suspension. We reserve the right to determine, at our sole and absolute discretion, what constitutes a violation of this provision.

Mass Mailing

Mass mailing/mailing lists are not allowed on our Website Hosting and Reseller Hosting mail service.

Anyone who sends mass mail and is found to cause issues to our mail service or IP reputation will be given a fine (details below) and have the domain name suspended.

Those who are found to be sending masses of spam emails will be given a flat fine to cover administration time for SmartHost to physically remove the emails from our spool.

Any email spam / bulk user that causes IP blacklistings will be given a fine of €100.00.

Any user that causes complaints from other companies, for example, Spamcop, AOL, Yahoo, etc. will be issued an invoice amounting to €50.00 + VAT to cover administration fee’s for us to advise the companies the reasons why the spam was sent, and request delisting.

Disk Space

On our shared hosting, email domains can not exceed 2GB in size, this is due to the cost of the SSD & SAS disks used for mail are very expensive and the cost to us to host the domain would exceed the subscription payment we receive from the user each month.

Acceptable Use Policy: Dedicated Servers and VPS

Server Management

All Virtual Private Servers should be professionally managed by the end-user unless a management pack has been purchased and must be kept free from viruses.

Bandwidth Over Usage

Each month your bandwidth will reset on your billing date, if you go over your bandwidth allowance, an invoice will be generated. Bandwidth invoices will be charged anytime within 3-10 days after the invoice was generated.

IP Addresses

Each Server is initially assigned a range of IP addresses. Additional IP addresses s can be purchased are charged per IP address. A maximum of 5 IP addresses are allowed.

You are only permitted to add IP addresses that have been approved by SmartHost. Adding an IP address to your server that we have not allocated will result in your server being shut-down and an immediate fine of €100 being applied to your account. Your server will not be re-enabled until you have provided a reason why the unauthorised IP has been added to your server. If you have several servers, you must contact us before moving IPs between servers

Dedicated Server Operating System Reload

Dedicated server customers requiring an OS Reload on a dedicated server can request one by submitting a ticket.

Complaints Procedure

If you ever need to raise a complaint with SmartHost, please login to the client area at http://portal.smarthost.ie/index.php/login and submit a ticket to our team who will escalate the complaint for you. Alternatively, you can write to us. Our address can be found on our company page at https://smarthost.ie/contacts/

All complaints are responded to within 2 business days hours if submitted on-line, and 14 business days for postal complaints.

Domain Names and Renewals

Domain name pricing can be found on our domain name registration page at https://smarthost.ie/domains/ domain name renewals are typically the same price as the registration price, however, if in the case of a domain name price increase or decrease, we will notify all customers by emails at least 30 days before the pricing increase.

When your domain name is due to be renewed we will send you multiple reminders from 60 days before its expiry date. 30 days before the domain expires we will invoice you for the domain renewal, once this is paid the domain name will instantly be renewed. Invoices that are not paid after 14 days will automatically be cancelled and the domain name will expire. You will need to contact our billing team within 28 days of the invoice due date by submitting a ticket at http://portal.smarthost.ie/index.php/login if you wish to renew your domain name. Note some domain name extension/TLDs may occur an €80 fee for expired domains, we would notify you of this before billing you.

If you decide to transfer to another domain registrar, you can do so anytime at no extra cost from us. However, you will need to transfer out your domain name at least 35-40 days before its expiry date to avoid us invoicing you for its renewal. Your new domain registrar may charge you additional costs to transfer the domain to them depending on the domain name TLD.

Privacy Policy for SmartHost Web Services Limited

At SmartHost, accessible from www.smarthost.ie, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by SmartHost and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

SmartHost follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, SmartHost uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of SmartHost.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on SmartHost, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that SmartHost has no access to or control over these cookies that are used by third-party advertisers.

Third-Party Privacy Policies

SmartHost’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. SmartHost does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

GDPR

What is the GDPR?

GDPR is short for the General Data Protection Regulation that goes into effect on May 25, 2018. It was passed by the European Parliament to create a harmonized data privacy law across member states of the European Union (EU). Its purpose is to support privacy as a fundamental human right and therefore give EU residents rights over how their personal data is processed or otherwise used.

What is considered personal data?

The GDPR defines personal data as ‘… any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person’.

Additionally, the GDPR notes that online identifiers can constitute personal data. The GDPR explains, ‘… natural persons may be identified with online identifiers which are provided by:

  • Devices
  • Applications
  • Tools
  • Protocols, such as IP (Internet Protocol) addresses
  • Cookie identifiers (and similar web tracking technologies)
  • Radio Frequency Identification (RFID) tags (the Internet of Things)

How does this affect me?

Individuals, companies, or businesses providing services to EU residents need to comply with this law. To the extent you collect EU residents’ personal data (including the collection, processing, storage, or transmittal of such data), GDPR requires you to comply with its terms by May 25, 2018. If you are an EU resident, this law will apply to your personal data in your SmartHost account.

The SmartHost Privacy Policy explains what we collect and how we handle your personal data. This statement includes many examples of how personal data may be used by SmartHost. We suggest that you take the time to understand how this applies to you.

What rights does the GDPR provide to EU residents?

The rights of an EU resident under the GDPR, and how you can exercise those rights with respect to SmartHost, are:

  • Right of access: You, or your customer, can ask us what personal data is being processed (used), why, and where.
  • Right to rectification: If you, or your customer, want to correct, revise or remove any of the data we retain on you – as explained in our Privacy Policy – you may do so at any time.
  • Right to be forgotten: If you, or your customer, need to cancel your SmartHost account at any time, we will permanently remove your account and all information associated with it.
  • Right to restrict processing: If you, or your customer, believe your personal data is inaccurate or collected unlawfully, you may request limited use of your personal data.
  • Right of portability: We provide you with the ability to move any of your account data to a third party at any time.
  • Right to object: If you, or your customer, decide that you no longer wish to allow your data to be included in our analytics or for us to provide personalized (targeted) marketing content at any time, you may contact us to request removal of this data.

smarthost.ie will provide the necessary mechanism to comply with requests from you, and support you in fulfilling GDPR requests from your customers.

What is SmartHost doing to comply with the GDPR?

SmartHost has been working “behind the scenes,” such as reviewing and updating our agreements, policies, internal processes, features, and templates to assure our compliance.

What do I need to do differently to be compliant with the GDPR?

There are two parties that have accountability for dealing with personal data, the “controller” and the “processor.”  The “controller” defines the means and purpose of the use of personal data and the “processor” only acts on the behalf of what the “controller” has instructed and processes personal data for them.

Please understand that both you and SmartHost have obligations and requirements for GDPR compliance.

As an EU consumer of SmartHost services?

Usually, SmartHost is a controller in relation to the personal data that you provide to us as a customer. Also, we will not publish the personal data of domain name registrants located in the EU in the WHOIS. This is to ensure our WHOIS output is compliant with the GDPR.

However, access to personal data of domain name registrants may be granted when such access is necessary for technical reasons such as for the facilitation of transfers, or for law enforcement when it is legally entitled to such access.

As a business owner that may have EU customer data?

In certain circumstances, you are acting as the controller, for example, when you decide what information from your contacts or subscribers is uploaded or transferred into your SmartHost account. This means you will have some additional obligations around such things as data subject rights. We urge you to understand this and seek legal advice where you think necessary.

Our TOS requires you to lawfully obtain and process all personal data appropriately. You will need to continue to do this to be compliant with the GDPR.

What if I have additional questions?

If you, or your customers, have any additional questions, please do not hesitate to contact us:

Data Protection Officer
Email: management@smarthost.ie
www.smarthost.ie

Careers

Currently, all our vacancies are filled.

However, we’re always looking for talent. If you feel you have what it takes to work with one of Ireland’s fastest-growing domain registrars then send your details and covering letter to careers@smarthost.ie

 

Cookie Policy for SmartHost

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterward to remember your site preferences when logged out.

  • Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Site preferences cookies

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, and Twitter will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

If you are still looking for more information then you can contact us through one of our preferred contact methods:

  • By visiting this link: https://smarthost.ie/contacts/

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