Backup Policy Update – Disabling Softaculous Backups for Enhanced Efficiency

Why We’re Disabling Softaculous Backups

Softaculous backups, while convenient for some, have become redundant within our hosting environment. We already maintain comprehensive backup systems that ensure your data is securely stored and easily restorable. The continued use of Softaculous backups creates unnecessary duplicate copies of your data, consuming valuable server resources and storage space that could be better utilised elsewhere.

By disabling Softaculous backups, we are streamlining our operations, ensuring that our servers run more efficiently, and improving the overall performance of our services. Importantly, this change will not materially impact our users, as we have a robust and superior alternative in place: JetBackup.

JetBackup: A Superior Backup Solution

JetBackup is the backup system we have integrated into all our hosting plans, offering a full self-service solution that exceeds the capabilities of Softaculous. JetBackup allows for much more granular restore options, giving you the flexibility to restore individual files, directories, databases, or full accounts, depending on your needs.

Here’s why JetBackup is an excellent replacement:

• Comprehensive Restore Options: Unlike Softaculous, JetBackup provides users with the ability to restore not just entire backups, but also specific files, databases, or email accounts, offering unparalleled control over your data recovery process.
• Extended Retention Periods: Backups created through JetBackup are retained for a period ranging from 42 to 90 days, depending on your hosting plan. This provides ample time to recover from any issues that may arise.
• Efficient Resource Usage: Since JetBackup integrates seamlessly with our server infrastructure, it optimises resource usage, ensuring that your hosting environment remains fast and responsive.

For a detailed guide on restoring and downloading backups using JetBackup, please visit our JetBackup Knowledge Base article.

Managing Long-Term Backup Storage

While JetBackup provides a powerful and flexible solution for regular backups, we understand that some users may need to retain their backups for longer periods. For those requiring extended storage, we recommend using the cPanel Backup System. This tool allows you to create and download backups directly to your local computer or preferred storage solution, giving you the freedom to store your data as long as necessary.

You can find more information on how to use the cPanel Backup System in our cPanel Backup Knowledge Base article.

What This Means for You

For most users, the transition away from Softaculous backups will be seamless. The vast majority of our users will not notice any difference in their day-to-day operations, aside from improved server performance and the benefits that come with using JetBackup.

We encourage all users to familiarise themselves with JetBackup and the cPanel Backup System to ensure that they can take full advantage of the tools we provide. Our support team is also on hand to assist with any questions or concerns you may have regarding this transition.

At SmartHost, we are dedicated to continually improving our services to meet your needs. Disabling Softaculous backups is one step in this ongoing process, and we are confident that the switch to JetBackup will provide you with a superior experience.