Purpose of the New Monitoring Website
The new Service Status Monitoring website allows us to easily communicate the real time status of our shared servers and any system issues or outages that may occur. It demonstrates our commitment to run a stable hosting service and ensures our customers are aware of how our systems are performing.
Key Features
- Live Status Updates: Live status updates are provided on the shared servers. This allows customers to easily check if all systems are online or if any problems are currently being experienced.
- Scheduled Maintenance: Any scheduled maintenance will be communicated in advance to customers. The website will display when maintenance may occur, expected time taken and any services that may be affected.
- Easy to use: A clean and simple to use interface on the monitoring website enables customers to find the information they require in a quick and efficient manner.
- Archive: An archive of any previous incidents that may have occurred will be available to view. This gives full transparency of our service history and allows customers to track the frequency and resolution times of any occurred issues.
Benefits to Our Customers
The Service Status Monitoring Website offers several key benefits to our customers:
- Transparency: Live status updates and incident reports give our customers full transparency to our current status. This ensures that customers are not left in the dark when issues occur with their hosting service.
- Reliability: Archive records allow customers to have peace of mind that our services are reliable and our performance is consistent over time.
- Peace of mind: A disruption to your hosting environment can be a stressful and time consuming task to resolve. Knowing that you can quickly check the status of your hosting gives our customers that extra peace of mind.
- Proactive Communication: Customers are notified in advance of any scheduled maintenance and real time alerts are sent to inform customers of any current issues that may affect their business.
How to Access the Service Status Monitoring Website
The Service Status Monitoring Website can be easily accessed by navigating to monitor.smarthost.ie/status/smarthost from any browser. The website is optimised for mobile use so customers can stay up to date when on the go.
The creation of this status website represents yet another investment to provide our customers with the utmost service and support. We recognise the critical nature of our customer’s business and the impact any downtime or interruption of service could cause. Providing this open and easily accessible website, we believe, will further strengthen our customer relationships and increase their trust and reliance upon our service.
All of our customers should make use of this resource to verify the current status of their serviced resources. We always appreciate feedback and if there is anything we can do to improve, we invite your suggestions.
Our team can help
Have further questions, or need some advice about hosting solutions for you and your business?
Our team are on hand to assist you and get your business online. Why not give us a call on (01) 901 9700 or send us an email at support@smarthost.ie. We will get back to you as soon as possible.
