Our phone support will be unavailable starting from Saturday, 21st December 2024. This service will remain closed throughout the holiday season and will resume normal operations on Thursday, 2nd January 2025. During this time, we encourage you to reach out via email for any support queries.
While our phone lines will be closed, our email support will remain operational throughout the holiday period, but with some adjustments:
- Emergency Email Support Only will be provided on the following dates:
- Tuesday, 24th December 2024
- Wednesday, 25th December 2024
- Thursday, 26th December 2024
- Tuesday, 31st December 2024
- Wednesday, 1st January 2025
Outside of these dates, normal email support will be available.
For further details on what to expect in terms of response times, please visit our comprehensive guide here: SmartHost Support Response Times.
| Date | Phone Support | Email Support |
|---|---|---|
| Up to Friday, 20th Dec 2024 | Available (Normal Hours) | Available (24/7) |
| Saturday, 21st Dec 2024 | Unavailable | Available (24/7) |
| Sunday, 22nd Dec 2024 | Unavailable | Available (24/7) |
| Monday, 23rd Dec 2024 | Unavailable | Available (24/7) |
| Tuesday, 24th Dec 2024 | Unavailable | Emergency Support Only |
| Wednesday, 25th Dec 2024 | Unavailable | Emergency Support Only |
| Thursday, 26th Dec 2024 | Unavailable | Emergency Support Only |
| Friday, 27th Dec 2024 | Unavailable | Available (24/7) |
| Saturday, 28th Dec 2024 | Unavailable | Available (24/7) |
| Sunday, 29th Dec 2024 | Unavailable | Available (24/7) |
| Monday, 30th Dec 2024 | Unavailable | Available (24/7) |
| Tuesday, 31st Dec 2024 | Unavailable | Emergency Support Only |
| Wednesday, 1st Jan 2025 | Unavailable | Emergency Support Only |
| Thursday, 2nd Jan 2025 | Available (Normal Hours) | Available (24/7) |
For our customers with extended support agreements, rest assured that your services will continue to operate as per the terms of your agreement. Our team will ensure that your specific needs are met without interruption, providing the peace of mind you require.
As we wrap up another successful year, we want to take a moment to thank you for your continued trust and support. From everyone at SmartHost, we wish you and your loved ones a Merry Christmas and a Happy New Year. We look forward to serving you in 2025 and beyond!
If you have any questions or require assistance during this time, please don’t hesitate to get in touch with us via email. Thank you for choosing SmartHost, and enjoy the holiday season!
Our team can help
Have further questions, or need some advice about hosting solutions for you and your business?
Our team are on hand to assist you and get your business online. Why not give us a call on (01) 901 9700 or send us an email at support@smarthost.ie. We will get back to you as soon as possible.
