Third Party Processors
Effective Date: May, 2025
Smarthost provides you with reliable, secure, and high-performance web hosting and domain services. To achieve this, we partner with specialised third-party companies that provide essential services and infrastructure.
We are transparent about these partnerships and how they relate to your data.
Why We Use Third-Party Service Providers
Engaging with third-party providers allows us to:
- Offer a wider range of features and services.
- Leverage expert solutions for critical functions like payment processing, security, and customer support.
- Ensure robust and resilient infrastructure by using global leaders in cloud technology.
- Focus on our core mission of delivering excellent hosting and support to you.
We carefully vet all our third-party providers to ensure they meet high standards of security and data protection. Below is a list of the key third-party service providers we work with, the services they provide to us, the general nature of the data processed, and links to their respective privacy policies so you can understand their practices directly.
Our Third-Party Service Providers
| Provider | Service Description | Data Processed | ISO 27001 & Privacy Policy |
|---|---|---|---|
| Amazon Web Services (AWS) | Core cloud infrastructure for hosting, storage, and networking | Website data, application files, databases (Ireland, EU) | ISO 27001 · Privacy Policy |
| cPanel | Web hosting control panel software | Account settings, domain configs, email setup (hosted on AWS) | Privacy Policy |
| Google (Analytics, Ads) | Website analytics and advertising | Anonymised usage data, IPs, browser/device data (global) | ISO 27001 · Privacy Policy |
| Hetzner | Object storage and offsite backups | Backup and recovery data (Germany, EU) | ISO 27001 · Privacy Policy |
| IE Domain Registry (IEDR) | .IE domain registrations and renewals | Domain registrant name, address, email, phone (Ireland) | ISO 27001 · Privacy Policy |
| Let’s Encrypt | Free SSL certificate provisioning | Domain name, DNS validation data (global) | Privacy Policy |
| Microsoft (365) | Internal use: email, docs, storage | Internal business records, emails, employee info (global) | ISO 27001 · Privacy Policy |
| PandaDoc | Proposal generation and e-signature workflows | Customer contact info, signed contracts, service details (global) | ISO 27001 · Privacy Policy |
| PayPal | Alternative payment method | Payment metadata, customer billing ID (global, handled by PayPal) | Privacy Policy |
| QuickBooks (Intuit) | Accounting, invoicing, and tax records | Billing info, VAT records, payment logs (Ireland/EU) | ISO 27001 · Privacy Policy |
| ResellerClub (Newfold) | Global domain registration (non-.IE) | Domain registrant info, WHOIS data, email (global) | Privacy Policy |
| GeoTrust & RapidSSL | SSL certificates (DV, EV, Wildcard) | Domain and organisational validation (USA, global) | ISO 27001 · Privacy Policy |
| Stripe | Primary online card payment processor | Encrypted cardholder and transaction data (global) | ISO 27001 · Privacy Policy |
| Trustpilot | Public user feedback and review platform | Customer name (optional), review text (primarily USA) | Privacy Policy |
| Viatel | Physical data centre facility for servers | Hosted website files, app data, email and databases (Ireland) | ISO 27001 · Privacy Policy |
| Vultr | Cloud infrastructure used for offsite backups | Backup images and data archives (EU) | ISO 27001 · Privacy Policy |
| Zendesk | Support ticket system and helpdesk platform | Customer queries, email, support history (Ireland) | ISO 27001 · Privacy Policy |
Our Ongoing Commitment
Smarthost is committed to protecting your privacy and ensuring the security of your data. We regularly review our third-party relationships and our own data handling practices. This list is updated periodically to reflect any changes in our service providers.
If you have any questions about our use of third-party service providers or how your data is handled, please do not hesitate to contact our support team or refer to our main Privacy Policy.
