Overview of how to Contact SmartHost by Email
SmartHost offers comprehensive email support to address your technical, sales, and billing queries. Our dedicated team ensures prompt assistance, adhering to the priority level of your requests. Expert technical support is available according to the service you have purchased, while sales, billing, and domain enquiries are processed during normal business hours.
Contact Information
- Sales Inquiries: sales@smarthost.ie
- Technical Support: support@smarthost.ie
- Billing and Accounts Enquiries: accounts@smarthost.ie
Support Hours
- Technical Support: Available according to the Smarthost product or service purchased. Please see our guide on support levels and response times.
- Sales, Billing, and Domain Enquiries: 9 am to 5 pm, Monday to Friday (excluding bank holidays).
Additional Support Channels
- Telephone and Support Ticket: Available for sales and web hosting support (including WordPress Care Plans).
- Domain Registration Support: Accessible via email and support ticket.
- Accounts and Billing Support: Available from 9 am to 5 pm, Monday to Friday (excluding bank holidays) by email and support ticket
Status Updates
- Check http://status.smarthost.ie for real-time updates on hosting service availability.
Further Reading on How to Contact SmartHost by Email
Email Support Structure
SmartHost takes pride in offering structured and efficient email support to ensure your inquiries are addressed promptly and effectively.
Sales Support
For inquiries related to sales, whether it’s about our services or seeking advice on the best hosting solutions, please reach out to sales@smarthost.ie. Our sales team is on standby during business hours to guide you through our offerings and help you make the right choice tailored to your needs.
Technical Support
We understand that some technical issues require immediate attention. Hence, our support tickets can be raised 24×7 by emailing support@smarthost.ie or opening a web support ticket. We categorise issues into high, medium, or low priority, ensuring that critical matters receive instant attention while others are efficiently resolved during business hours.
Billing and Accounts Support
For detailed information on billing, account management, or any related queries, please contact accounts@smarthost.ie. Our dedicated team is available from 9 am to 5 pm, Monday to Friday, ensuring that your financial concerns are resolved with precision and clarity.
Additional Support Channels
Apart from email, we provide telephonic and ticket-based support for sales and web hosting queries. This multi-channel approach ensures that you can reach out to us through the medium most convenient for you.
Domain Registration Support
Recognising the nature of domain registration and management, we extend this support exclusively via email and support ticket. This focused approach ensures detailed attention to your domain-related concerns.
Real-Time Service Updates
To keep you informed about the operational status of our services, visit http://status.smarthost.ie. This platform offers real-time updates, ensuring you’re always aware of any ongoing issues or maintenance activities. It’s recommended to consult this site first in case of service disruptions, as it provides the most current information, potentially saving you time.
By adhering to this structured approach, SmartHost ensures your queries and concerns are managed effectively, providing a seamless and supportive customer experience.
