Overview
SmartHost provides dedicated customer support through various channels. You can contact SmartHost by phone for sales inquiries, web hosting support, and accounts or billing queries. The phone service is available from Monday to Friday, 9am to 5pm, excluding bank holidays. For domain registration support, please use email or support ticket options. Always check our status site at http://status.smarthost.ie for the latest updates on service issues.
Phone Menu System
- Press 1 for Sales: For inquiries about our services and products.
- Press 2 for Support: Assistance with web hosting services.
- Press 3 for Accounts: Queries related to billing and account management.
Further reading on how to Contact SmartHost by Phone
Sales Support (Press 1)
When you dial 01 901 9700 and select option 1, you connect with our sales team. This service is ideal for potential and existing customers who seek information about our products, such as web hosting packages and domain name registration. Our team provides detailed explanations of services, helping you choose the best options for your needs.
Example: If you are looking to purchase a new hosting package, our sales team will guide you through the available options, explaining the features and benefits of each, and assisting you in making an informed decision.
Web Hosting Support (Press 2)
Selecting option 2 connects you to our web hosting support team. This service is designed to assist with any technical issues or queries related to your web hosting services. Whether it’s troubleshooting, configuration, or general advice, our team is equipped to provide professional assistance.
Example: If you encounter a problem with your website’s performance, our support team will diagnose the issue, offer solutions, and guide you through the steps to resolve it.
Accounts and Billing (Press 3)
By pressing 3, you reach our accounts and billing department. This option is for queries related to invoices, payments, account updates, and other financial aspects of your services with SmartHost. The team ensures accurate and timely assistance with all your billing needs.
Example: If you need to update your payment information or have a question about your invoice, our accounts team will provide clear instructions and support to ensure your account details are up-to-date and accurate.
Additional Support Channels
For domain registration support, please contact us via email or support ticket. Remember, for the most current information on hosting service availability, visit our status site at http://status.smarthost.ie. Please note that our customer support representatives will not have additional information beyond what is posted on the status site.
This guide aims to provide clear, professional assistance, ensuring you can easily access the right support services at SmartHost.
Additional Tips For When You Contact SmartHost by Phone
- Have your account information ready, such as your customer number, domain name or invoice number. This will help our representatives resolve your issue more quickly.
- If you’re reporting a technical issue, please be as descriptive as possible about the problem you’re experiencing. This will help our technicians diagnose the issue more accurately.
