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Contacting SmartHost by Postal Mail

Introduction

SmartHost values effective communication with our clients. While we primarily operate online, we understand the necessity of postal mail for certain transactions, such as domain registration information or payments related to our services. This article provides clear guidance on how to send postal mail to SmartHost.

SmartHost Postal Mail Address

For Postal Correspondence:

SmartHost Web Services Limited
Unit C3 Airside Enterprise Centre,
Airside, Nevinstown East
Swords,
Co. Dublin
K67 T9H9

Please ensure that all postal mail is addressed correctly to avoid any delays or misplacement.

Guidelines for Postal Mail

  1. Domain Registration Information: When sending documents related to .ie domain registration (such as identification or other required details), please include your domain name and customer ID in the correspondence. This will expedite the processing of your domain registration.
  2. Payments: For clients preferring to make payments via postal mail, please include your customer ID and invoice number with the payment. Acceptable forms of payment will be detailed on your invoice.

Note on Physical Visits

SmartHost does not offer on-site visits or in-person appointments at our office location. Our services and support are fully online, ensuring efficient and prompt assistance to all our clients.

We encourage clients to use our digital platforms for quick and efficient service. However, for instances where postal mail is necessary, please follow the above guidelines to ensure your needs are met promptly and accurately.

Frequently Asked Questions about Letter Post to SmartHost

Can I visit SmartHost’s office for service inquiries or support?

No, SmartHost does not accommodate on-site visits or in-person appointments. Our comprehensive online support system is designed to assist you efficiently.

What should I include in my postal mail for domain registration?

Please include your domain name, customer ID, and any relevant documents (such as identification documents) required for your .ie domain registration. Please do not send originals as these cannot be returned.

What information can I send you by mail?

You can send us the following information by mail:
– Supporting documents for .IE domain registration
– Invoice payments (please include the invoice number in all correspondence)
– Cancelation requests
– Change of contact information requests
– Trademark and copyright disputes

What payment methods do you accept?

We accept the following payment methods
– Cheque (by Post)
– Postal order (by Post)
We also accept the following payments online:
Mastercard/Visa (online payments only)
Bank transfer (online payments only)
Standing order (online payments only)

How long does it take for mail to be processed?

Please allow 2-3 business days for mail to be processed.

Is postal mail the preferred method for contacting SmartHost?

While we accept postal mail for certain transactions, we highly recommend using our digital platforms for faster and more efficient communication.

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