Quick Start Guide
Introduction to WordPress Maintenance – Off Site Backups
Our WordPress Care Plans include a critical feature that ensures the safety and security of your website: Off Site Backups. This feature is designed to provide peace of mind by automatically backing up your website daily and storing these backups in a secure, off-site location. In this quick start guide, we will walk you through the steps to access and manage your off-site backups, ensuring that your website can be quickly restored in the event of any unforeseen issues.
Managing Your Off Site Backups
- Accessing Your Backup System: Log in to your cPanel control panel and select JetBackup. This will take you to the backup system for your account.
- Viewing Available Backups: Within JetBackup, you’ll see a list of available backups, including daily snapshots and any additional snapshots you’ve created.
- Restoring from a Backup: To restore your website, select the desired backup and use the self-service restore options. Restoration is free of charge.
- Requesting SmartHost Assistance: If you need SmartHost to perform the restoration, please note that a small charge may apply.
In-depth Guide to WordPress Care Plans – Off Site Backups
Daily Backups and Secure Storage
As part of our commitment to safeguarding your online presence, SmartHost performs daily backups of your WordPress site. These backups are securely stored in an off-site location – Backblaze Amsterdam, ensuring that your data remains safe even in the face of onsite physical or technical challenges. This approach guarantees that we have a recent snapshot of your site available for restoration, minimising downtime and data loss.
Retention Periods
Depending on the WordPress Maintenance Plan you choose, SmartHost retains your backups for either 28 or 90 days. This retention policy is designed to offer flexibility and security, ensuring that you can roll back your site to a previous state within a reasonable timeframe, whether for recovering from a mishap or undoing changes that didn’t go as planned.
Self-service Restorations and Additional Snapshots
SmartHost empowers customers with a self-service restoration option. This means you can initiate a backup restoration directly from your control panel, at no extra cost. For websites undergoing significant changes or updates, you have the option to take up to three additional snapshots. This functionality is invaluable for preserving your site’s state before making major updates or changes, providing a safety net.
Security and Compliance
Security is paramount, which is why all backups are encrypted during transfer and while at rest. This ensures that your data is protected against unauthorised access at all times. Furthermore, our backup solution is fully GDPR compliant, with all data stored within the European Union. This compliance is crucial for your peace of mind and trust in our services.
Access through cPanel
Accessing and managing your off-site backups is straightforward via the cPanel control panel. By selecting JetBackup, you enter a user-friendly interface where you can manage your backups, view retention periods, and perform restorations. This integration into cPanel ensures that managing your website’s backups is as intuitive and hassle-free as possible.
In conclusion, the Off Site Backup feature included in SmartHost’s WordPress Care Plans offers a comprehensive solution to protect your website. From daily encrypted backups stored securely off-site to the flexibility of self-service restorations and GDPR compliance, we provide everything you need to ensure your website remains safe and recoverable at all times.
Backblaze is a renowned leader in cloud storage and data management services, known for its robust, scalable, and cost-effective solutions. Founded in 2007, Backblaze has earned a reputation for its straightforward approach to cloud storage, emphasising reliability, security, and ease of use. Their services cater to a wide range of needs, from individual users to large enterprises, offering solutions that include cloud backup, B2 cloud storage, and business backup.
Why SmartHost Chooses Backblaze for Off-Site Backups
Security and Reliability
Backblaze’s state-of-the-art security measures ensure that all data is encrypted during transfer and remains encrypted while at rest. This level of security is paramount for SmartHost as it aligns with our commitment to protect our customers’ data at all costs. Additionally, Backblaze’s proven track record of reliability and its robust infrastructure assure that the data will be available and recoverable when needed.
GDPR Compliance
With data centres located within the European Union, specifically Amsterdam for SmartHost’s backups, Backblaze ensures compliance with GDPR regulations. This is critical for SmartHost and our customers, as it guarantees that all stored data adheres to the strict privacy and data protection standards required by EU law.
Ease of Integration
Backblaze’s systems are designed to seamlessly integrate with a wide range of platforms, including our own. This ease of integration allows SmartHost to efficiently manage backups and restorations, ensuring a smooth and hassle-free experience for our customers.
Reputation and Expertise
Backblaze’s industry-leading expertise and positive reputation within the tech community make them a trusted partner for SmartHost. Their continuous innovation in cloud storage and backup solutions means SmartHost’s backup services remain on the cutting edge, providing our customers with the best technology available.
Customer-Centric Approach
Like SmartHost, Backblaze places a significant emphasis on customer satisfaction. Their responsive support and commitment to transparency align with SmartHost’s values, ensuring that our partnership not only provides technical reliability but also a positive customer experience.
FAQs about WordPress Care Plans – Off Site Backups
Off Site Backups are a secure method of storing your website’s data at a location separate from your primary hosting environment. As part of SmartHost’s WordPress Care Plans, we automatically back up your website daily and store these backups in a secure, off-site facility to ensure your data’s safety and accessibility.
SmartHost performs daily backups of your website. This ensures that we always have a recent snapshot available, minimising potential data loss and downtime.
All backups are securely stored in an off-site location, specifically at Backblaze Amsterdam. This ensures your data is protected even in the event of physical damage or technical issues at the primary hosting site.
Depending on the WordPress Maintenance Plan you choose, SmartHost retains your backups for either 28 or 90 days. This provides ample time to restore your site to a previous state if needed.
Yes, customers can restore backups free of charge using our self-service restore options available through the cPanel control panel. Select JetBackup to access and manage your backups.
While self-service restoration is free of charge, if you require SmartHost to perform the restoration on your behalf, a small charge may apply. This is to cover the manual effort involved in the restoration process.
Absolutely. All backups are encrypted both during transfer and while at rest, ensuring your data is protected against unauthorised access at all times.
Yes, you can take up to 3 additional snapshots of your website. This is particularly useful before making major changes or updates, providing a safety net should you need to revert those changes.
Access to the backup system is provided via the cPanel control panel. Simply log in to your cPanel and select JetBackup to view and manage your backups.
Yes, our backup solution is fully GDPR compliant, with all data stored within the European Union. This ensures the highest standards of privacy and data protection for your website’s data.
If you require more than the provided 3 additional snapshots, please contact SmartHost support. We can discuss your needs and explore the best options to accommodate your specific requirements.
